Refund policy
Custom & Embroidered Items — All Sales Final
Because every hat and embroidered item we produce is made specifically for you, we do not accept returns or exchanges on custom or personalized orders once a design or proof has been approved by the customer. This includes all embroidered hats, custom logo work, and any item where you reviewed and approved artwork before production.
Please review your proof carefully before approving. If you have any questions about your design before approving, contact us at summitstandardco@gmail.com and we will work through it with you.
Eligible Returns — Non-Custom Items
For any non-customized items, we accept returns within 30 days of delivery. To be eligible for a return, items must be unused, unworn, and in their original condition and packaging.
To start a return, contact us at summitstandardco@gmail.com within 30 days of receiving your order. Include your order number and the reason for the return. We will provide you with return instructions.
The customer is responsible for all return shipping costs. We recommend using a trackable shipping method. Summit Standard Co. is not responsible for items lost or damaged in return transit.
Defective or Incorrect Items
If you receive an item that is defective, damaged, or different from what you ordered, contact us within 7 days of delivery at summitstandardco@gmail.com with a photo of the issue. We will make it right at no cost to you.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days. Please allow additional time for your bank or card issuer to post the credit.
Shipping charges are non-refundable. Up to a 20% restocking fee applies.
Exchanges
We do not offer direct exchanges. If you need a different item, return the original (if eligible) and place a new order.
Questions?
Reach us anytime at summitstandardco@gmail.com — we typically respond within 1 business day.